Refund policy

You can always contact us for any return question at sweetrubysdesserts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Please be advised that all payments require full payment at booking. If any issues should occur and you need to cancel the date, you will only receive half of the payment back. If you have paid the payment in full and cancellation occurs within seven (7) days of the event, you are not entitled to a refund. By booking and paying for a service on this site, you are agreeing to this refund policy. All refunds will be generated and issued within 10 business days.